Returns & Exchanges
Holiday Return Information
Purchases made from 11/15/2014 through 12/24/2014 may be returned for an a refund within 30 days of the original shipment date. Holiday returns received after the 30 day return period will be provided an in-store merchandise credit. All Holiday Returns must be received by 1/31/2015. Items must be returned in original condition with attached tags and packing list with the order number. All other conditions of our Return Policy apply.
Gift Returns – Please download and complete the Spool Return and Exchange Form below. The order number is required to process gift returns for purchases. All gift returns will be accepted through 1/31/2015. Once the return is received, you will be emailed an in-store merchandise credit in the value of the refund to the email address provided at the top of the return form.
We know that not every purchase will fit & returns or exchanges are sometimes needed. Because of this, we offer no-hassle easy exchanges or returns. Please read our return policy below to proceed with a return or exchange.
- All return/exchanges must be received within 30 days of the original shipment date.
- Sale items are all final sale & cannot be returned or exchanged.
- All items must be returned in their original, unworn, unwashed and smoke-free condition.
- All items must be returned with their original tags attached. Clothing returned without original tags or not in compliance with our return/exchange policy will be refused or charged a 20-50% restock fee.
- Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged.
- Jewelry and bags must be returned with original box or bag.
- Couture items are only returnable for an in-store credit.
- Original shipping fees are not-refundable & return shipping is the responsibility of the customer.
- Damaged items are only valid for an in-store credit only. Damages to items must be reported within 30 days of the purchase date and prior to wearing the garment. Please contact us prior to returning any damaged or defective items. Items not received need to be reported within 2 business days of the scanned delivery.
- Items received as a gift are only valid for an in-store credit.
- Refund requests made to expired credit cards will be issued in the form of a store credit.
- Please review our Return & Exchange Policy above to make sure you have met all the return requirements. Items returned that do not meet all the return requirements will not be accepted & additional postage will have to be paid to have the item returned to you.
- Complete the return form that was included with your order or download the return form here with the product information found on your packaging slip for the product(s) you wish to return.
- Fold clothing neatly and place in the original plastic garment bag as it was received. Include the completed return form and send to: Spool No.72 Returns, 1911 W. Dolarway Road, Unit 2, Ellensburg, WA 98926
We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2–5 business days. The original form of payment will be credited. You will receive an email when your return is processed. Please note that it may take up to two billing cycles for the credit to appear on your monthly credit card/bank statement.Back to the top
Shipping is waved on even exchanges! Ordered the wrong size or color? No worries! If you need to exchange an item for the same item in a different color or size, shipping for the new order will be refunded when your return item is received. For US Customers Only. Not valid on shoe purchases.
Please place a new order online for the items you wish to exchange. This will ensure your items do not sell out before we receive your returned item. Your Standard Rate shipping for the new order will be refunded when we process your return. (For U.S. orders only.)
Once your new order is placed please complete the return process above for the item you are returning, making sure to mark exchange on the return form with the new order number. When your return arrives a refund for the original transaction will be processed.Back to the top
Damaged or defective items:
If an item is received damaged or defective customer service needs to be notified within 30 days for a full refund. Notification past the 30 day return window will not be eligible for a refund. Please email our customer service team at email@example.com prior to returning any damaged or defective items.Back to the top